My last order
The day numbers are not exact but you get message, service was .......
Day 1. 5/5/4 Ordered front and rear tires for my Rune. Placed order.
Day 3. 5/8/4 Better check brakes pads. Placed order.
Day 5. 5/16/4 Did 540 mile day jaunt. Decided I needed highway bars and pegs.
5/16/4 Placed order.
Day 10 -12. No tires, no pads.
day 13 Placed call. Tires had processed for shipment.
Brake pads out of stock.
Thanks for letting me know. CANX order. Purchased thru Chapparel locally cheaper. Highway bars, order being processed.
Day 20-21 Tires arrive. I get my 150/60/18 for the front and a 100/90/19 for the rear. Yea, thats close. A little different than a 180/55/17 rear I ordered.
Day 22 Call HD. Yes we have that in stock and we will ship it today.
I recieved an email 4 days later that it was shipped the same day as the email. 5/27/4 As far as the highway pegs, they shipped the mounts but the pegs were out of stock. CANX peg order. Called RIVCO direct, yes, in stock, you will have it Weds due to holiday. And they made it so.
The correct tire arrived the first week of June with a return tag for the wrong tire. Sent the wrong tire back to HD.
Had a charge on my card for $330 for the first set of tires in May.
They were nice enough to charge me $170 again in June for the replacement tire that I had paid for in May.
In between all of this I ordered items from the east coast from 2 places and had the items within 3-4 workdays. My wife had stuff shipped in from Eygpt and it arrived in 4 days.
Customer service did get it all straight. Well, at least I hope they did when I see my next card bill. Two thumbs up for cutomer service!
I hope what happened with me is not their norm, if it is, they better pay customer service people more money.
What I expect as a customer:
1. Confirmation of order. (Which they did)
2. Confirmation that the item is in stock, oreder processed, and date it will be shipped. (NOT)
3, If out of stock, request information from me as far as to keep on backorder or to CANX order. (NOT)
4. Confirmation that it shipped, tracking number and when it should arrive. (NOT) (They did do it on the second rear tire)
They did okay on the highway bars, but what do I do with 1/2 of something?
I spend 2 or 3 grand a year buying online. I expect service. Everyone does.
So until HD gets up the standard of most other online places, forget it!
Ill pay more for better service elsewhere.