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Discussion Starter · #1 ·
from customer 66119 reference order 90646

it is easier to purchase from Hal direct line than from an european web seller.
Except the Sacker Torte j order any year to Vienna Sacher Hotel for my wife birthday. (service impeccable)

today j received the spare parts from Hal Direct Line.

ordered
2 tires, received 2
1 tire, received one
2 front pad sets, received 1
1 rear pad set, received one
6 sparg plugs, received 0
1 air filter, received 1
1 rune patch bike, received 1 (fantastic, get one, you should do)
2 mirrors, received 0
invoices are correct, only what j received.
packing in two parcels, two invoices, so j paid two fedex commissions.

j ordered the material around 28 december filling card coupon. j asked news
on 18th january, they told me they wanted fax of my credit card and my identity card. j did on 18th. on 19th j received an email with forwarding advise and a tracking number.
till today afternoon it was impossible to verify the tracking. middle afternoon j received the visit of fedex asking for custom and commissions money.

first coments meanwhile j am waiting for shipment of the order balance.
a) the patch rune bike is very very nice. j will ask for including a few more
b) tires should be packed, during transport they could have some damage
c) three shipments for one order charge three time the fedex clearing and
cashing charges.
d) to replace the front pad sets j need a couple of pad sets
e) now to fulfill my order j should receive, two mirrors, one front break set
pad, 6 spark plugs.
the paper of check inside the parcel shows j should still receive 6 spark
plugs. what about the last front pad and the 2 mirrors?
f) we do not keep cash money at office to avoid any robbers, fedex should
inform when their truck is on delivery (they accept only notes) j asked
anybody for collecting 180 euro for custom duty and fedex commissions.

that is not a claim, an experience to help Hal direct Line to serve us better.
j am now waiting for the news about the rest of my order.

ciao
Hannibal
not bad service Hal but you should improve something- from 0 to 100 my vote for you is 80. thanks
 

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Number 1 in the calss

hannibal, considering the circumstances of the American School System if Hal were in high school, and received a score of 80, he’d be the valedictorian.
 

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Discussion Starter · #3 ·
Hi Hall

Hi Sitedata, j see that my other yesterday post does not appear,
j was just sending copy directly to Direct Line when in my post arrived an email announcing a further parcel. j checked and now the tracking works
j also have the estimated delivery date and hour..
Hall now in a vote from 0 to 100 you should have 90. but first j want to check the parcell.
hhahaha

ciaooooo

hannibal
 

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Discussion Starter · #4 ·
Hal direct line

Hi Hall Direct Line,
j received the second shipment just now.

it containts the two mirrors. very happy to see j did not pay any extra for Fedex or custom duties.

what about the rest of my order??

6 spark plugs
1 front brake set.

j am waiting before placing the final vote :roll:

ciao
hannibal
 

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Discussion Starter · #5 ·
Direct Line

Hi Hal,
just received a tracking alert, a third parcel is on the way.
a few words from italy:

j know that long distance service is typical named in Usa due to catalogue service tradition (the pioniers in Far West were ordering throught mail on catalogue base) and j observe that many riders on board ask " it is as you were expecting'"

J am not used to talk bad of my country, we have a lot of very nice things, people food and places, anyway:
you showld know that in Italy mail is working only since a very few years (4/5 maximum) and only from when the all organisation was passed to the German mail. in the past one letter was delivered in one week and to receive or to mail a parcel was very difficult with a high percentage on failure.today one letter arrives in one two days and my firm is selling using state mail parcel deliveries, and incredible you may track your parcel by internet, and it is cheap. :lol: :shock:

j may tell you that a few years back j would never started a purchase by credit card from Usa as j could be sure of at least a 30% possibility of problems into the deliveries. :twisted:

This sistem now seems to work, Direct Line seems to be workable and trustable not only for Usa but also for europe as we are testing that europe (at least Italy) is ready for accepting such deliveries.

j like this kind of globalisation. :D
j will post final coments on receiving the last (j hope) parcel.
:a13: :tools1:
ciaao
Hannibal
 

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Discussion Starter · #6 ·
Hal Direct Line

Hi Direct Line,

j received the fourth parcel:

content - 6 spark plugs. thank you

now j am still waiting for a front brake set pad

:tools1:
:chicken: "in italy we call that, take off the feathers slowly slowly."

waiting for a new tracking information about my pad set.

ciao
Hannibal
 
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